Scores By Industry

Major Appliances

	Base- line	96	97	98	99	00	01	02	03	04	05	06	07	08	09	Previous Year % Change	First Year % Change
Kenmore	NM	NM	NM	NM	85	85	86	83	84	85	NM	NM	NM	NM	NM	N/A	N/A
Whirlpool	87	85	82	85	84	86	83	83	82	83	81	82	84	80	83	3.8	-4.6
Major Appliances	85	82	80	83	82	85	82	82	81	82	80	81	82	80	81	1.3	-4.7
AB Electrolux	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	80	81	80	79	-1.3	-1.3
All Others	NM	81	79	79	80	78	80	77	77	82	79	80	80	80	79	-1.3	-2.5
General Electric	81	81	78	80	80	83	83	82	81	79	81	82	81	80	77	-3.8	-4.9
Maytag	85	83	85	84	84	87	83	83	81	81	81	#				N/A	N/A

*At the end of 2004, ACSI adopted the North American Industry Classification System (NAICS) to replace the Standard Industrial Classification (SIC) for the organization of ACSI measured sectors and industries. The NAICS classification moves the limited-service restaurant industry from the Retail sector, measured in fourth quarter, to the Accommodation & Food Services sector, measured in first quarter. Therefore, the Q4 2004 measurement of the limited-service restaurant industry was delayed until Q1 2005 and the industry will continue to be measured in the first quarter thereafter.