The American Customer Satisfaction Index - The voice of the Nation's Consumer
Scores By Industry

Scores By Industry


Limited Service Restaurants
Base-
line
96 97 98 99 00 01 02 03 04 05 06 07 08 09 Previous
Year
%
Change
First
Year
%
Change
All Others 73 75 73 74 74 72 73 74 75 NM 78 80 79 80 83 3.8 13.7
Limited Service Restaurants 69 66 68 69 69 70 71 71 74 NM** 76 77 77 78 78 0.0 13.0
Domino's Pizza 67 68 68 70 67 69 73 75 75 NM 71 75 75 75 77 2.7 14.9
Starbucks NM NM NM NM NM NM NM NM NM NM NM 77 78 77 76 -1.3 -1.3
Wendy's 72 71 69 73 71 70 72 74 74 NM 75 76 78 73 76 4.1 5.6
Little Caesar 72 69 73 71 NM 69 70 74 75 NM 74 77 75 75 75 0.0 4.2
Papa John's NM NM NM NM 76 77 78 76 76 NM 78 79 77 76 75 -1.3 -1.3
Pizza Hut (YUM! Brands) 69 63 71 71 68 70 71 70 75 NM 71 76 72 76 74 -2.6 7.2
Taco Bell (YUM! Brands) 66 66 67 64 64 63 66 67 68 NM 72 70 69 70 73 4.3 10.6
McDonald's 63 60 60 61 61 59 62 61 64 NM 62 63 64 69 70 1.4 11.1
KFC (YUM! Brands) 67 69 67 64 64 65 63 69 71 NM 69 70 71 70 69 -1.4 3.0
Burger King 66 67 68 64 66 67 65 68 68 NM 71 70 69 71 69 -2.8 4.5

*At the end of 2004, ACSI adopted the North American Industry Classification System (NAICS) to replace the Standard Industrial Classification (SIC) for the organization of ACSI measured sectors and industries.  The NAICS classification moves the limited-service restaurant industry from the Retail sector, measured in fourth quarter, to the Accommodation & Food Services sector, measured in first quarter.  Therefore, the Q4 2004 measurement of the limited-service restaurant industry was delayed until Q1 2005 and the industry will continue to be measured in the first quarter thereafter.