The American Customer Satisfaction Index - The voice of the Nation's Consumer
Scores By Industry

Scores By Industry


Internet Portals & Search Engines
Base-
line
96 97 98 99 00 01 02 03 04 05 06 07 08 09 Previous
Year
%
Change
First
Year
%
Change
Google NM NM NM NM NM NM NM 80 82 82 82 81 78 86 86 0.0 7.5
Internet Portals & Search Engines NM NM NM NM NM 63 65 68 71 72 76 77 75 80 83 3.8 31.7
All Others NM NM NM NM NM 67 72 72 78 78 77 78 75 76 78 2.6 16.4
Yahoo! NM NM NM NM NM 74 73 76 78 78 80 76 79 77 77 0.0 4.1
MSN NM NM NM NM NM 71 67 72 74 75 75 74 75 75 75 0.0 5.6
Ask.com NM NM NM NM NM NM NM 62 69 71 72 71 75 74 74 0.0 19.4
AOL NM NM NM NM NM 56 58 59 65 67 71 74 67 69 70 1.4 25.0
AltaVista NM NM NM NM NM NM NM 61 63 66 NM NM NM NM NM N/A N/A

*At the end of 2004, ACSI adopted the North American Industry Classification System (NAICS) to replace the Standard Industrial Classification (SIC) for the organization of ACSI measured sectors and industries.  The NAICS classification moves the limited-service restaurant industry from the Retail sector, measured in fourth quarter, to the Accommodation & Food Services sector, measured in first quarter.  Therefore, the Q4 2004 measurement of the limited-service restaurant industry was delayed until Q1 2005 and the industry will continue to be measured in the first quarter thereafter.