The American Customer Satisfaction Index - The voice of the Nation's Consumer
Scores By Industry

Scores By Industry


Internet News & Information
Base-
line
96 97 98 99 00 01 02 03 04 05 06 07 08 09 Previous
Year
%
Change
First
Year
%
Change
All Others NM NM NM NM NM NM NM 73 75 75 78 74 77 76 75 -1.3 2.7
Internet News & Information NM NM NM NM NM NM NM 73 74 75 75 73 75 75 74 -1.3 1.4
USATODAY.com NM NM NM NM NM NM NM 71 72 72 72 74 72 73 74 1.4 4.2
MSNBC.com NM NM NM NM NM NM NM 73 74 74 73 72 74 76 73 -3.9 0.0
NYTimes.com NM NM NM NM NM NM NM 71 70 72 72 72 73 75 73 -2.7 2.8
ABCNEWS.com NM NM NM NM NM NM NM 74 74 74 74 73 74 75 71 -5.3 -4.1
CNN.com NM NM NM NM NM NM NM 72 72 74 72 74 73 73 71 -2.7 -1.4

*At the end of 2004, ACSI adopted the North American Industry Classification System (NAICS) to replace the Standard Industrial Classification (SIC) for the organization of ACSI measured sectors and industries.  The NAICS classification moves the limited-service restaurant industry from the Retail sector, measured in fourth quarter, to the Accommodation & Food Services sector, measured in first quarter.  Therefore, the Q4 2004 measurement of the limited-service restaurant industry was delayed until Q1 2005 and the industry will continue to be measured in the first quarter thereafter.