Scores By Industry

Fixed Line Telephone Service

	Base- line	96	97	98	99	00	01	02	03	04	05	06	07	08	09	Previous Year % Change	First Year % Change
All Others	77	77	75	74	73	74	69	73	75	74	73	71	72	74	75	1.4	-2.6
Cox Communications	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	76	70	74	74	0.0	-2.6
Fixed Line Telephone Service	81	79	75	74	73	72	70	71	72	71	70	70	70	73	72	-1.4	-11.1
Qwest Communications							61	56	62	64	69	70	72	73	71	-2.7	16.4
Verizon Communications							73	71	73	73	70	69	72	70	71	1.4	-2.7
AT&T	85	83	80	81	79	75	73	73	76	76	72	71	70	75	71	-5.3	-16.5
Embarq	79	80	76	76	74	70	71	74	73	65	66	64	66	70	68	-2.9	-13.9
Comcast	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	69	67	69	67	-2.9	-2.9
US WEST	77	74	71	68	67	64	#									N/A	N/A
SBC Communications	80	77	71	71	71	70	66	67	67	68	71	#				N/A	N/A
Ameritech	81	77	73	70	66	#										N/A	N/A
Pacific Telesis	81	80	72	#												N/A	N/A
NYNEX	79	75	66	#												N/A	N/A
MCI	75	78	72	74	73	70	70	70	67	70	70	#				N/A	N/A
GTE	76	72	68	65	63	69	#									N/A	N/A
Bell Atlantic	80	81	72	71	73	71	#									N/A	N/A
BellSouth	83	83	78	78	76	75	74	74	74	73	70	71	#			N/A	N/A

*At the end of 2004, ACSI adopted the North American Industry Classification System (NAICS) to replace the Standard Industrial Classification (SIC) for the organization of ACSI measured sectors and industries. The NAICS classification moves the limited-service restaurant industry from the Retail sector, measured in fourth quarter, to the Accommodation & Food Services sector, measured in first quarter. Therefore, the Q4 2004 measurement of the limited-service restaurant industry was delayed until Q1 2005 and the industry will continue to be measured in the first quarter thereafter.