Scores By Industry

Energy Utilities

	Base- line	97	98	99	00	01	02	03	04	05	06	07	08	09	10	Previous Year % Change	First Year % Change
Sempra Energy	NM	NM	NM	NM	NM	67	74	77	77	79	75	80	80	80	83	3.8	23.9
MidAmerican Energy Holdings	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	78	79	79	0.0	1.3
Public Service Enterprise Group	79	75	74	73	78	75	76	76	73	74	75	73	75	76	78	2.6	-1.3
CenterPoint Energy	NM	NM	NM	NM	NM	NM	NM	NM	NM	73	72	74	75	78	78	0.0	6.8
Atmos Energy	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	75	78	78	0.0	4.0
Southern Company	78	77	79	78	80	80	81	82	81	79	80	82	81	78	78	0.0	0.0
NiSource	NM	NM	NM	NM	NM	67	68	66	68	68	66	72	70	71	76	7.0	13.4
Duke Energy	82	79	78	80	79	79	79	77	78	78	80	79	76	77	76	-1.3	-7.3
FPL Group	77	69	75	74	76	73	71	73	76	74	68	73	76	76	75	-1.3	-2.6
FirstEnergy	NM	NM	NM	NM	NM	72	77	76	69	71	75	76	77	74	75	1.4	4.2
Edison International	76	78	75	73	78	60	66	69	71	75	78	74	75	77	75	-2.6	-1.3
Dominion Resources	74	74	75	74	75	65	70	72	67	71	70	73	75	72	75	4.2	1.4
CMS Energy	79	75	73	76	76	75	76	78	71	74	72	73	74	70	75	7.1	-5.1
PPL	NM	NM	NM	NM	NM	80	80	80	79	80	81	81	78	79	74	-6.3	-7.5
All Others	75	74	75	74	76	68	74	72	74	74	70	72	72	72	74	2.8	-1.3
Northeast Utilities	70	67	65	68	72	76	72	73	68	74	72	69	68	72	74	2.8	5.7
Energy Utilities	75	73	73	74	75	69	73	73	72	73	72	73	74	74	74	0.0	-1.3
Entergy	75	70	70	69	74	69	74	71	73	75	70	73	74	74	73	-1.4	-2.7
Energy Future Holdings	73	70	76	74	76	71	75	74	74	72	65	63	68	72	73	1.4	0.0
American Electric Power	78	77	78	77	79	76	75	74	75	74	75	73	76	74	73	-1.4	-6.4
Progress Energy	NM	NM	NM	NM	NM	76	77	75	78	75	77	77	77	75	73	-2.7	-3.9
Reliant Energy	NM	68	73	73	75	67	74	70	68	69	69	65	72	69	72	4.3	5.9
Iberdrola	NM	NM	NM	NM	NM	73	73	71	70	73	74	70	75	73	72	-1.4	-1.4
Xcel Energy	NM	NM	NM	NM	NM	65	74	73	70	68	70	71	73	76	72	-5.3	10.8
Exelon						66	69	71	71	71	70	68	69	70	72	2.9	9.1
DTE Energy	78	75	74	74	75	74	68	72	71	68	65	70	72	71	72	1.4	-7.7
Ameren	NM	NM	NM	NM	NM	78	76	77	74	75	74	57	64	68	71	4.4	-9.0
PG&E	73	71	68	71	73	49	58	66	66	67	68	72	70	73	70	-4.1	-4.1
National Grid							73	75	69	72	65	71	71	71	70	-1.4	-4.1
Pepco Holdings	NM	NM	NM	NM	NM	NM	NM	77	72	73	71	70	69	68	70	2.9	-9.1
Consolidated Edison	77	71	69	73	71	66	74	72	68	68	68	69	66	66	66	0.0	-14.3
Allegheny Energy	NM	NM	NM	NM	NM	79	80	76	75	74	80	79	NM	NM	NM	N/A	N/A
PacifiCorp	NM	NM	NM	NM	NM	72	71	76	NM	NM	NM	NM	NM	NM	NM	N/A	N/A
Unicom	71	62	66	62	59	#										N/A	N/A
Central and South West	77	78	NM	76	79	#										N/A	N/A
Cinergy	NM	NM	NM	NM	NM	NM	NM	NM	74	75	71	#				N/A	N/A
KeySpan	NM	NM	NM	NM	NM	68	72	71	74	70	71	74	#			N/A	N/A
PECO Energy	NM	65	66	71	72	#										N/A	N/A
Niagara Mohawk Power	69	65	68	68	69	69	#									N/A	N/A
GPU	77	69	75	75	78	#										N/A	N/A

*At the end of 2004, ACSI adopted the North American Industry Classification System (NAICS) to replace the Standard Industrial Classification (SIC) for the organization of ACSI measured sectors and industries. The NAICS classification moves the limited-service restaurant industry from the Retail sector, measured in fourth quarter, to the Accommodation & Food Services sector, measured in first quarter. Therefore, the Q4 2004 measurement of the limited-service restaurant industry was delayed until Q1 2005 and the industry will continue to be measured in the first quarter thereafter.