Scores By Industry

Computer Software

	Base- line	96	97	98	99	00	01	02	03	04	05	06	07	08	09	Previous Year % Change	First Year % Change
All Others	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	75	75	75	76	1.3	1.3
Computer Software	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	74	73	74	75	1.4	1.4
Microsoft	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	73	70	69	70	1.4	-4.1

*At the end of 2004, ACSI adopted the North American Industry Classification System (NAICS) to replace the Standard Industrial Classification (SIC) for the organization of ACSI measured sectors and industries. The NAICS classification moves the limited-service restaurant industry from the Retail sector, measured in fourth quarter, to the Accommodation & Food Services sector, measured in first quarter. Therefore, the Q4 2004 measurement of the limited-service restaurant industry was delayed until Q1 2005 and the industry will continue to be measured in the first quarter thereafter.