The American Customer Satisfaction Index - The voice of the Nation's Consumer
Scores By Industry

Scores By Industry


Breweries
Base-
line
96 97 98 99 00 01 02 03 04 05 06 07 08 09 Previous
Year
%
Change
First
Year
%
Change
Anheuser-Busch InBev 84 79 81 81 78 81 80 82 82 79 82 81 82 82 85 3.7 1.2
Breweries 83 79 81 82 79 82 80 81 82 79 82 82 83 83 84 1.2 1.2
All Others NM 78 83 83 81 83 81 82 84 82 82 83 83 83 83 0.0 6.4
SABMiller 80 78 81 81 81 81 78 79 79 79 81 82 83 82 83 1.2 3.8
Molson Coors Brewing 81 79 80 84 78 82 78 79 80 78 82 83 82 83 81 -2.4 0.0

*At the end of 2004, ACSI adopted the North American Industry Classification System (NAICS) to replace the Standard Industrial Classification (SIC) for the organization of ACSI measured sectors and industries.  The NAICS classification moves the limited-service restaurant industry from the Retail sector, measured in fourth quarter, to the Accommodation & Food Services sector, measured in first quarter.  Therefore, the Q4 2004 measurement of the limited-service restaurant industry was delayed until Q1 2005 and the industry will continue to be measured in the first quarter thereafter.