Scores By Industry

Banks

	Base- line	96	97	98	99	00	01	02	03	04	05	06	07	08	09	Previous Year % Change	First Year % Change
All Others	75	77	74	73	70	72	74	76	76	77	78	78	80	80		0.0	6.7
Wachovia							72	73	76	78	79	80	79	76		-3.8	5.6
Banks	74	72	71	70	68	70	72	74	75	75	75	77	78	75		-3.8	1.4
Bank of America	72	65	61	62	61	63	68	70	74	72	72	72	72	73		1.4	1.4
JPMorgan Chase										70	70	72	74	73		-1.4	4.3
Wells Fargo	71	65	62	67	65	67	66	69	68	70	67	72	69	72		4.3	1.4
Citigroup	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	72	69	69		0.0	-4.2
Citicorp	73	68	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM		N/A	N/A
PNC Financial Services	NM	69	69	66	NM	67	NM	NM	NM	NM	NM	NM	NM	NM		N/A	N/A
KeyCorp	NM	70	65	65	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM		N/A	N/A
First Union	76	71	74	68	68	66	#									N/A	N/A
Chase Manhattan	NM	NM	69	71	NM	NM	#									N/A	N/A
Chemical Banking	68	68	#													N/A	N/A
NationsBank	75	68	64	#												N/A	N/A
Norwest	77	71	70	#												N/A	N/A
First Chicago NBD	NM	70	68	#												N/A	N/A
BANK ONE	77	69	70	68	66	70	66	70	70	#						N/A	N/A
First Interstate Bancorp	71	#														N/A	N/A

*At the end of 2004, ACSI adopted the North American Industry Classification System (NAICS) to replace the Standard Industrial Classification (SIC) for the organization of ACSI measured sectors and industries. The NAICS classification moves the limited-service restaurant industry from the Retail sector, measured in fourth quarter, to the Accommodation & Food Services sector, measured in first quarter. Therefore, the Q4 2004 measurement of the limited-service restaurant industry was delayed until Q1 2005 and the industry will continue to be measured in the first quarter thereafter.