Scores By Industry

Automobiles & Light Vehicles

	Base- line	96	97	98	99	00	01	02	03	04	05	06	07	08	09	Previous Year % Change	First Year % Change
Volvo (Ford)	82	84	84	81	80	82	81	82	81	80	81	NM	NM	NM	NM	N/A	N/A
Oldsmobile (GM)	83	82	82	82	81	80	81	82	80	80	NM	NM	NM	NM	NM	N/A	N/A
Lexus (Toyota)	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	86	87	87	89	2.3	3.5
Cadillac (GM)	83	88	84	88	85	86	88	86	87	83	86	84	86	85	89	4.7	7.2
Buick (GM)	83	84	83	84	86	86	86	86	84	83	84	86	86	85	88	3.5	6.0
Lincoln Mercury (Ford)	79	80	81	83	82	85	82	84	81	86	83	83	86	83	88	6.0	11.4
Honda	85	83	82	81	83	82	83	82	82	85	86	86	84	86	88	2.3	3.5
BMW	82	81	80	86	86	84	86	86	85	84	86	85	86	87	87	0.0	6.1
Toyota (Toyota)	86	84	84	85	83	82	83	83	85	84	87	87	84	86	86	0.0	0.0
Volkswagen	74	76	79	78	82	83	81	82	76	80	78	78	80	81	86	6.2	16.2
Mercedes-Benz (Daimler)	85	87	87	86	86	87	86	83	83	80	80	82	83	82	86	4.9	1.2
Hyundai	68	69	68	72	68	76	81	78	81	81	84	84	83	83	85	2.4	25.0
Saturn (GM)	84	81	82	85	80	82	80	81	81	81	81	80	81	85	84	-1.2	0.0
Automobiles & Light Vehicles	79	79	79	79	78	80	80	80	80	79	80	81	82	82	84	2.4	6.3
Chrysler (Chrysler)	81	80	80	80	79	80	78	80	82	80	80	80	79	80	84	5.0	3.7
Chevrolet (GM)	77	79	78	79	76	80	78	78	79	77	78	81	82	79	83	5.1	7.8
Ford (Ford)	75	78	77	77	77	77	78	78	80	76	75	77	80	80	83	3.8	10.7
GMC (GM)	NM	NM	80	78	81	81	79	81	83	80	81	82	82	83	82	-1.2	2.5
Kia	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	77	78	80	81	1.3	5.2
Pontiac (GM)	76	78	78	76	78	78	78	78	76	79	80	79	80	80	81	1.3	6.6
Dodge (Chrysler)	80	77	77	78	75	81	77	78	78	75	78	78	80	78	81	3.8	1.3
Mazda	78	75	74	77	76	78	78	81	82	78	80	79	78	80	81	1.3	3.8
All Others	NM	79	73	74	76	75	79	77	75	78	76	78	80	82	80	-2.4	1.3
Jeep (Chrysler)	78	76	74	77	77	75	76	79	79	77	78	77	75	76	79	3.9	1.3
Nissan	83	80	79	77	79	78	80	80	79	81	78	82	80	82	78	-4.9	-6.0
Subaru	80	83	79	83	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	N/A	N/A

*At the end of 2004, ACSI adopted the North American Industry Classification System (NAICS) to replace the Standard Industrial Classification (SIC) for the organization of ACSI measured sectors and industries. The NAICS classification moves the limited-service restaurant industry from the Retail sector, measured in fourth quarter, to the Accommodation & Food Services sector, measured in first quarter. Therefore, the Q4 2004 measurement of the limited-service restaurant industry was delayed until Q1 2005 and the industry will continue to be measured in the first quarter thereafter.