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ACSI Overall Federal Government Scores
ACSI Overall Federal Government Scores with Historical Scores of Agencies Measured 1999-2007
1999
2000
2001
2002
2003
2004
2005
2006
2007
Percent Change
Benefits Recipients
Pension Benefit Guaranty Corporation
Retirees
NM
NM
NM
NM
84
84
85
85
88
3.5%
Veterans Health Administration, VA
Inpatients at VA medical centers
NM
NM
82
81
81
84
83
84
83
-1.2%
Veterans Health Administration, VA
Outpatients at VA clinics
79
78
79
79
80
83
80
82
83
1.2%
Information Providers/Technical Assistance/Supply
General Services Administration
Users of the Federal Citizen Information Center, Pueblo, Colorado
77
79
NM
80
79
81
80
82
83
1.2%
Pension Benefit Guarantee Corporation
Pension plan participants
NM
NM
73
74
77
78
79
75
78
4.0%
National Aeronautics & Space Administration
Data & Information Systems
(EOSDIS)
NM
NM
NM
NM
NM
75
78
74
75
1.4%
Pension Benefit Guarantee Corporation
Premium filers
NM
NM
NM
69
69
69
68
68
70
2.9%
Specialty Retail - Collectibles
U.S. Mint, Treasury
Buyers of numismatic & commemorative coins
86
84
88
84
89
86
88
87
86
-1.1%
Financial Services
Corporation for National and Community Service
Various grantees
NM
NM
NM
NM
NM
NM
NM
71
73
2.8%
Recreational Land Users
Army Corps of Engineers, Defense
Recreational visitors
NM
NM
71
73
76
75
75
74
75
1.4%
IRS
Internal Revenue Service, Treasury
Individual electronic tax filers
74
75
77
78
77
78
77
76
78
2.6%
Internal Revenue Service, Treasury
Small Business Corporate tax filers
NM
NM
66
60
60
60
60
61
63
3.3%
Internal Revenue Service, Treasury
Individual paper tax filers
NM
48
52
53
53
52
50
51
55
7.8%
Internal Revenue Service, Treasury
Large & Midsize Business Corporate tax filers
NM
NM
55
52
53
51
48
52
52
0.0%
Regulatory
Pension Benefit Guarantee Corporation
Premium filers
NM
NM
NM
69
69
69
68
68
70
2.9%
Federal Aviation Administration, Transportation
Commercial pilots
58
56
59
64
64
65
66
70
64
-8.6%
Federal Aviation Administration, Transportation
Aviation mechanics
NM
NM
NM
NM
NM
NM
NM
59
58
-1.7%
International Travelers
Consular Affairs, State
Recent passport applicants/renewals
73
76
NM
NM
75
76
79
75
70
-6.7%
