ACSI Scores & Commentary

ACSI reports scores on a 0-100 scale at the national level. It also produces indexes for 10 economic sectors, 44 industries (including e-commerce and e-business), and more than 200 companies and federal or local government agencies. The measured companies, industries, and sectors are broadly representative of the U.S. economy serving American households. Smaller companies are grouped together in an “All Others” category for each industry.

View map of ACSI's structure showing National, Sector & Industry Scores.

ACSI Quarterly Scores
Each quarter, ACSI updates the results for one or more of the 10 measured economic sectors and the industries and companies within those sectors.

Scores By Industry
Search for current and historical scores for any of the 44 industries measured in ACSI.

National Quarterly Scores
Data for ACSI are collected at the individual customer level, with scores for a company’s customers aggregated to produce company-level results. Scores for each industry consist of an average of its companies’ scores, weighted by the revenues of each company. Sector scores consist of industry scores, weighted by industry revenues. Finally, the national ACSI is comprised of sector scores weighted by each sector’s contribution to the GDP.

ACSI Quarterly Commentaries
ACSI results are accompanied by expert analysis on individual companies and industries as well as implications of changes in customer satisfaction at the national level for the U.S. economy.

Scores By Company
Search for current and historical scores for any of the 200-plus companies measured in ACSI or view all ACSI-measured companies sortable alphabetically or from highest to lowest score for any year.

Government Satisfaction Scores
ACSI measures federal and local services provided by the Public Administration/ Government sector. Results are published for more than 100 different agencies within the federal government and two types of local government services: police and solid waste management.