ACSI Scores for U.S. Federal Government 2008

December 16, 2008

AGENCY/DEPARTMENT	CUSTOMER SEGMENT	2008
Federal Government (Aggregated)		68.9

Benefits Recipients
Pension Benefit Guaranty Corporation	Retirees	89
Veteran Health Administration	Inpatients at VA medical centers	85
Veterans Health Administration	Outpatients at VA clinics	81
Information Providers/Technical Assistance/Supply
Pension Benefit Guaranty Corporation	Pension plan participants	81
National Aeronautics & Space Administration	Users of the Earth Observing System Data & Information Systems (EOSDIS)	77
Economic Research Service, USDA	Users of publications	74
Defense Technical Information Center, Defense	Information users	73
Foreign Agricultural Service, USDA	Information users	70
Federal Emergency Management Agency, DHS	Digital flood insurance rate map producers and consumers	62
Financial Services
Natural Resources Conservation Service, USDA	Part time farmers	83
Office of Disaster Assistance, SBA	Homeowner Loan recipients	81
Natural Resources Conservation Service, USDA	Socially disadvantaged & limited resource farmers	80
Office of Disaster Assistance, SBA	Renter Loan recipients	80
Natural Resources Conservation Service, USDA	Beginning farmers	79
Natural Resources Conservation Service, USDA	Historically underserved farmers	79
Natural Resources Conservation Service, USDA	Specialty crop farmers	78
Office of Disaster Assistance, SBA	Business Economic Injury Loan recipients	66
Office of the CFO, Education	Grantees	65
Office of Disaster Assistance, SBA	Business Loan recipients	63
IRS
Internal Revenue Service, Treasury	Individual electronic tax filers	78
Internal Revenue Service, Treasury	Small Business Corporate tax filers	65
Internal Revenue Service, Treasury	Individual paper tax filers	54
Internal Revenue Service, Treasury	Large & Midsize Business Corporate tax filers	54
Regulatory
Pension Benefit Guaranty Corporation	Premium filers	72
Federal Aviation Administration, Transportation	Air traffic organization	65
Federal Aviation Administration, Transportation	Aviation mechanics	54
Federal Aviation Administration, Transportation	Licensed airline transport pilots	51

E-Government Agency/Department/Office	WEBSITE	2008 Q3

News and Information Sites
National Library of Medicine, National Institutes of Health, HHS	MedlinePlus -- http://medlineplus.gov	86
Department of Defense	America Supports You -- http://www.americasupportsyou.mil	85
Federal Student Aid, Education	Free Application for Federal Student Aid -- http://www.fafsa.ed.gov	84
National Library of Medicine, National Institutes of Health, HHS	MedlinePlus en español -- http://medlineplus.gov/esp/	84
National Institute of Diabetes and Digestive & Kidney Diseases, NIH	NIDDK - http://www2.niddk.nih.gov/	84
National Library of Medicine, National Institutes of Health, HHS	AIDSinfo -- http://aidsinfo.nih.gov/	83
Office on Women's Health	National Women's Health Information Center (NWHIC) main website -- www.4woman.gov	83
Department of Justice	President's DNA Initiative -- http://www.dna.gov	83
General Services Administration	Federal Citizen Information Center -- www.pueblo.gsa.gov/	82
Bureau of Labor Statistics	BLS Occupational Outlook Handbook-- http://www.bls.gov/oco/	82
National Cancer Institute, National Institutes of Health, HHS	National Cancer Institute Site en Español-- www.cancer.gov/espanolwww.cancer.gov/espanol	81
National Women's Health Information Center	Girls Health -- www.girlshealth.com	80
National Library of Medicine, National Institutes of Health, HHS	TOXNET -- http://toxnet.nlm.nih.gov	79
NIH Senior Health, National Institutes of Health, HHS	NIH Senior Health - http://nihseniorhealth.gov	78
National Institute on Drug Abuse, National Institutes of Health, HHS	NIDA for Teens website -- http://teens.drugabuse.gov/	78
National Institute of Justice, Justice	NIJ main website -- http://www.ojp.gov/nij	77
National Institute on Drug Abuse, National Institutes of Health, HHS	NIDA main website -- www.drugabuse.gov	77
National Archives & Records Administration	NARA Presidential Library websites -- http://archives.gov/presidential_libraries/index.html	76
National Criminal Justice Reference Service, Justice	NCJRS website - www.ncjrs.gov	76
Department of Justice	Office of Community Oriented Policing Services -- http://www.cops.usdoj.gov/	76
Agency for Healthcare Research & Quality, HHS	Agency for Healthcare Research and Quality -- www.ahrq.gov	76
Federal Motor Carrier Safety Administration	FMCSA Protect Your Move -- www.protectyourmove.com	75
Bureau of Educational and Cultural Affairs, State	U.S. Department of State Bureau of Educational and Cultural Affairs website -- https://alumni.state.gov	74
Small Business Administration	Business Gateway -- www.business.gov	73
U.S. Department of Commerce	National Geodetic Society, National Oceanic and Atmospheric Administration website -- http://www.ngs.noaa.gov/	73
General Services Administration	Consumer Action Website, Federal Citizen Information Center -- www.consumeraction.gov	73
Food Safety and Inspection Service, Agriculture	FSIS main website -- www.fsis.usda.gov	73
Department of the Treasury, Alcohol and Tobacco Tax and Trade Bureau	USTTB website -- www.ttb.gov	72
Military Health System, Defense	Force Health Protection & Readiness Policy and Programs -- http://fhp.osd.mil/	72
Office of National Drug Control, White House	Parents: The Anti-Drug: www.Theantidrug.com	72
U.S. Nuclear Regulatory Commission	U.S. Nuclear Regulatory Commission website -- www.nrc.gov	71
International Information Programs, State	IIP main website -- http://usinfo.state.gov	71
Social Security Administration	Social Security Online: Answers to Your Questions -- http://ssa-custhelp.ssa.gov	70
Health Resources and Services Administration, HHS	Health Resources and Services Administration main website -- http://www.hrsa.gov/	70
Environmental Protection Agency	ENERGY STAR Building & Plants Website -- http://www.energystar.gov/index.cfm?c=business.bus_index	70
Federal Deposit Insurance Corporation	FDIC Applications -- www2.fdic.gov	69
Economic Research Service, Agriculture	ERS main website -- www.ers.usda.gov	69
Financial Management Service, Treasury	Financial Management Service -- www.fms.treas.gov	69
Bureau of Economic Analysis, Commerce	BEA main website -- http://www.bea.gov	69
National Agricultural Library, Agriculture	NAL main website -- www.nal.usda.gov	67
Bureau of Educational and Cultural Affairs, State	U.S. Department of State Bureau of Educational and Cultural Affairs website -- http://exchanges.state.gov/	66
U.S. Census Bureau, Commerce	U.S. Census Bureau main website -- http://www.census.gov	66
Office of National Drug Control, White House	Above the Influence -- www.abovetheinfluence.com	66
Cooperative State Research, Education, and Extension Service, Agriculture	CSREES main website -- www.csrees.usda.gov	65
Foreign Agricultural Service, Agriculture	FAS main website -- www.fas.usda.gov	65
Military Health System, Defense	Military Health System main website -- http://www.health.mil/	64
Natural Resources Conservation Service, Agriculture	NRCS website -- http://www.nrcs.usda.gov	64
Forest Service, Agriculture	Forest Service main website -- http://www.fs.fed.us	63
Military Health System, Defense	TRICARE -- www.tricare.osd.mil/	62
National Archives & Records Administration	NARA AAD - Access to Archival Databases--www.archives.gov/aad/index.html	62
General Services Administration	GSA E-Library -- http://www.gsaelibrary.gsa.gov/ElibMain/ElibHome	60
Federal Emergency Management Agency, Homeland Security	National Flood Insurance Program -- http://www.fema.gov/business/nfip/	56
Federal Emergency Management Agency, Homeland Security	FEMA Map Service Center -- http://store.msc.fema.gov	53
Portals and Department Main Sites
National Institute of Arthritis and Musculoskeletal and Skin Diseases, National Institutes of Health, HHS	NIAMS Public Website --http://www.niams.nih.gov/index.htm	83
Peace Corps	www.peacecorps.gov	82
Centers for Disease Control and Prevention	CDC main website -- www.cdc.gov	82
Federal Bureau of Investigation	FBI main website -- www.fbi.gov	81
General Services Administration	GobiernoUSA.gov website -- www.gobiernousa.gov	80
National Aeronautics and Space Administration	NASA main website -- www.nasa.gov	80
United States Mint, Treasury	U.S. Mint main website -- www.usmint.gov	80
National Cancer Institute, National Institutes of Health, HHS	National Cancer Institute main website -- www.cancer.gov	79
National Parks Service, Interior	National Parks Service main website -- www.nps.gov	79
Department of Defense	Department of Defense main website -- www.defenselink.mil	79
General Services Administration	GSA main website -- www.gsa.gov	78
U.S. Small Business Administration	SBA main website -- www.sba.gov	75
National Institute for Standards and Technology	National Institute for Standards and Technology main website -- www.nist.gov	74
Government Accountability Office	GAO main public website -- www.gao.gov	73
Department of Veterans Affairs	VA Main website -- www.va.gov and www.myhealth.va.gov	72
Substance Abuse and Mental Health Services Administration, HHS	SAMHSA website -- www.samhsa.gov	72
Department of State	Department of State main website -- www.state.gov	71
Department of the Treasury	Treasury main website -- www.treasury.gov	71
Social Security Administration	Social Security Online (Main Website) -- www.socialsecurity.gov/	71
United States Access Board	U.S. Access Board -- http://www.access-board.gov	71
Pension Benefit Guaranty Corporation	PBGC main website -- www.pbgc.gov	71
Federal Deposit Insurance Corporation	FDIC main website -- www.fdic.gov	71
General Services Administration	Federal Asset Sales (GovSales) -www.govsales.gov	68
National Archives & Records Administration	NARA main public website -- www.archives.gov	67
Internal Revenue Service, Treasury	IRS main website --www.irs.gov	64
Office of Disability Employment Policy, Labor	DisabilityInfo -- www.DisabilityInfo.gov	62
United States International Trade Commission	U.S. International Trade Commission main website -- http://www.usitc.gov/	57
E-Commerce and Transactional Sites
SSA Retirement Planner	SSA Retirement Estimator -- www.ssa.gov/estimator/	90
Social Security Administration	Help with Medicare Prescription Drug Plan Costs -- http://www.socialsecurity.gov/i1020/	88
Social Security Administration	Internet Social Security Benefits Application --http://www.socialsecurity.gov/applyforbenefits	87
Pension Benefit Guaranty Corporation	MyPAA - https://egov.pbgc.gov/mypaa	83
Pension Benefit Guaranty Corporation	MyPBA - https://egov.pbgc.gov/mypba	83
Social Security Administration	Social Security Business Services Online --http://www.ssa.gov/bso/bsowelcome.htm	83
United States Mint, Treasury	Online Catalog -- http://catalog.usmint.gov	82
Social Security Administration	Social Security Internet Disability Report --http://www.ssa.gov/applyfordisability/	74
SSA Retirement Planner	Social Security Retirement Planner --www.socialsecurity.gov/r&m1.htm	73
General Services Administration	GSA Global Supply website -- https://www.globalsupply.gsa.gov	72
Forest Service, Agriculture	Recreation One-Stop- www.recreation.gov	71
General Services Administration	GSA E-Buy --http://www.ebuy.gsa.gov	71
General Services Administration	GSA Advantage website -- https://www.gsaadvantage.gov	69
Department of the Treasury, Bureau of the Public Debt	Treasury Direct -- www.treasurydirect.gov	69
Career and Recruitment Sites
Central Intelligence Agency	Recruitment website -- http://www.cia.gov/employment	81
Department of Labor	Department of Labor Job Listings -- www.doors.dol.gov	78
Department of State	Recruitment website -- www.careers.state.gov	75
Office of Personnel Management	Recruitment website -- www.usajobs.opm.gov	75
General Services Administration	GSA Global Supply website -- https://www.globalsupply.gsa.gov	69
Federal Emergency Management Agency, Homeland Security	FEMA Map Modernization -- http://www.fema.gov/plan/prevent/fhm/mm_main.shtm	49
Site Search
General Services Administration	BuscadorUSA (Spanish-language search) http://www.buscadorusa.gov	68