Organizations of all types can use the internationally recognized ACSI methodology to generate key customer metrics and improvement signposts for their business. Choose from among the ACSI's powerful benchmarking services, or contact us to set up a customized research program—tailored to meet the your needs.
The ACSI BenchmarkSM gives clients valuable insight into all aspects of their customers’ experiences. Based on the ACSI’s scientific, proven methodology, this service allows organizations to compare their company’s satisfaction performance with competitors’ benchmarks and “best-in-class” companies. This service is available to all organizations, both those currently measured and those outside of the ACSI structure.
ACSI Quarterly Benchmark for Energy Utilities
The ACSI Quarterly Benchmark for Energy Utilities provides utility clients with a reliable set of metrics four times per year to track their customers’ satisfaction and benchmark results with major industry players.
ACSI Annual Benchmark of Energy Utility Operating Companies
The ACSI Annual Benchmark of Energy Utility Operating Companies gives utility clients access to key metrics for over 40 regional networks and operating companies—all among the largest investor-owned utilities in the United States.
The ACSI MonitorSM enables organizations to use the ACSI methodology in their own surveys—by telephone, mail, or electronic mail—and for business-to-consumer or business-to-business applications. This versatile service gives licensed users an ongoing view of their customers’ satisfaction that can be compared with over 230 company benchmarks in ACSI’s independent structure.
Global CSISM enables organizations throughout the world to harness the power of the ACSI to create customer satisfaction indexes for their own national economies. Adoption of the ACSI methodology for international indexes facilitates cross-national benchmarking, which benefits multinational corporations, governments, research groups, and consultancies.
Customized Research Services
The ACSI offers a range of customized research services to organizations of all types, such as brand or category-specific research, quarterly tracking studies, demographic segmentation, customized surveys, and business-to-business measurement projects.