ACSI Results
The American Customer Satisfaction Index (ACSI) is the only independent national benchmark of customer satisfaction available in the United States. The national ACSI score, representing aggregate customer satisfaction across a broad swath of the U.S. economy, is updated quarterly and serves as a key macroeconomic indicator of the health of the nation’s economy.
The ACSI also benchmarks customer satisfaction for 10 economic sectors, 43 industries (including e-commerce and e-business), more than 230 companies, and over 100 federal or local government services. Smaller companies are grouped together in an “all others” category for each industry. The ACSI reports scores on a scale of 0 to 100.
View map of the ACSI’s structure showing National, Sector & Industry Benchmarks »
April 2013
Energy Utilities: cooperative utilities, investor-owned utilities, municipal utilities
Health Care & Social Assistance: ambulatory care, hospitals
- April 2013 and Historical Benchmarks
- 2012 Utility Operating Company Benchmarks
- Commentary: Residential Buyers Give Utilities Highest ACSI Score on Record
- Press Release: April 16, 2013
February 2013
National Quarterly ACSI Update
E-Commerce: Internet brokerage, Internet retail, Internet travel
Retail Trade: department & discount stores, gasoline stations, health & personal care stores, specialty retail stores, supermarkets
- February 2013 and Historical Benchmarks
- Commentary: Customer Satisfaction Upswing Marks Year’s End, Boosted by Government and Retail Gains
- Press Release: February 26, 2013
Government 2012
- 2012 Public Administration/Government Benchmarks
- 2012 Citizen Satisfaction by Federal Department
- 2012 Government Agency Benchmarks
- Q4 2012 E-Government Benchmarks
- Commentary: Citizen Satisfaction Continues to Rise for Federal Government Services
- Press Release: February 6, 2013
December 2012
Finance & Insurance: banks, credit unions, health insurance, life insurance, property & casualty insurance
- December 2012 and Historical Benchmarks
- Commentary: Customers Look for Personalized Service and Lower Costs in Financial Services
- Press Release: December 11, 2012
November 2012
National Quarterly ACSI Update
Manufacturing/Nondurable Goods: apparel, athletic shoes, food manufacturing
- November 2012 and Historical Benchmarks
- Commentary: National Customer Satisfaction Lacks Momentum, But Holds the Line
- Press Release: November 13, 2012
October 2012
Manufacturing/Nondurable Goods: breweries, personal care & cleaning products, soft drinks
- October 2012 and Historical Benchmarks
- Commentary: Nondurable Categories Remain Satisfying as U.S. Sales Taper Off
- Press Release: October 16, 2012
September 2012
Manufacturing/Durable Goods: major appliances, personal computers, televisions & video players/recorders
- September 2012 and Historical Benchmarks
- Commentary: Technology Innovation Plays Role in Stronger Customer Satisfaction for Durable Goods
- Press Release: September 18, 2012
August 2012
National Quarterly ACSI Update
Manufacturing/Durable Goods: automobiles & light vehicles
- August 2012 and Historical Benchmarks
- Commentary: As Consumer Demand Goes—So Goes the Economy
- Press Release: August 21, 2012
July 2012
E-Business: Internet news & information, Internet portals & search engines, Internet social media
- July 2012 and Historical Benchmarks
- Commentary: ACSI Expands Coverage of Social Media
- Press Release: July 17, 2012
June 2012
Accommodation & Food Services: full-service restaurants, hotels, limited-service restaurants
Transportation: airlines, consumer shipping, U.S. postal service
- June 2012 and Historical Benchmarks
- Commentary: Customer Satisfaction Improves for Airlines and Fast Food; Sit-Down Restaurants and Consumer Shipping Services Drop
- Press Release: June 19, 2012
May 2012
National Quarterly ACSI Update
Information: computer software, fixed-line telephone service, Internet service providers, subscription television service, wireless telephone service
Manufacturing/Durable Goods: cellular telephones
