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Scores By Company
Scores By Company
Netflix
Base-
line
97
98
99
00
01
02
03
04
05
06
07
08
09
10
Previous
Year
%
Change
First
Year
%
Change
Amazon.com
84
84
88
88
84
87
87
88
86
86
0.0
2.4
eBay
80
82
82
84
80
81
80
81
78
79
1.3
-1.3
barnesandnoble.com
77
82
87
86
87
87
88
NM
NM
NM
N/A
N/A
Buy.com
78
78
80
80
80
80
81
NM
NM
NM
N/A
N/A
Internet Retail
78
77
83
84
80
81
83
83
82
83
1.2
6.4
1-800-FLOWERS.COM
69
76
78
76
79
77
77
NM
NM
NM
N/A
N/A
All Others
77
75
82
83
79
80
82
82
82
83
1.2
7.8
uBid.com
67
69
70
73
73
73
74
NM
NM
NM
N/A
N/A
Netflix
NM
NM
NM
NM
NM
NM
NM
84
85
87
2.4
3.6
Newegg
NM
NM
NM
NM
NM
NM
NM
87
88
86
-2.3
-1.1
Overstock.com
NM
NM
NM
NM
NM
NM
NM
80
82
82
0.0
2.5
Egghead.com
73
†
N/A
N/A
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