Subscriber Login
Home
Scores By Company
Scores By Company
Netflix
Base-
line
97
98
99
00
01
02
03
04
05
06
07
08
09
10
Previous
Year
%
Change
First
Year
%
Change
Netflix
NM
NM
NM
NM
NM
NM
NM
84
85
87
2.4
3.6
eBay
80
82
82
84
80
81
80
81
78
79
1.3
-1.3
Internet Retail
78
77
83
84
80
81
83
83
82
83
1.2
6.4
All Others
77
75
82
83
79
80
82
82
82
83
1.2
7.8
Amazon.com
84
84
88
88
84
87
87
88
86
86
0.0
2.4
Overstock.com
NM
NM
NM
NM
NM
NM
NM
80
82
82
0.0
2.5
Newegg
NM
NM
NM
NM
NM
NM
NM
87
88
86
-2.3
-1.1
barnesandnoble.com
77
82
87
86
87
87
88
NM
NM
NM
N/A
N/A
Buy.com
78
78
80
80
80
80
81
NM
NM
NM
N/A
N/A
Egghead.com
73
†
N/A
N/A
1-800-FLOWERS.COM
69
76
78
76
79
77
77
NM
NM
NM
N/A
N/A
uBid.com
67
69
70
73
73
73
74
NM
NM
NM
N/A
N/A
The definitive book on understanding the customer relationship by ACSI founder Claes Fornell.
Learn more