Subscriber Login
Home
Scores By Company
Scores By Company
UnitedHealth
Base-
line
97
98
99
00
01
02
03
04
05
06
07
08
09
10
Previous
Year
%
Change
First
Year
%
Change
Health Insurance
68
69
70
67
68
72
71
73
75
2.7
10.3
Aetna
64
65
66
63
65
65
66
65
70
7.7
9.4
All Others
70
69
72
67
68
73
75
76
77
1.3
10.0
Blue Cross and Blue Shield
66
70
69
67
68
72
71
73
73
0.0
10.6
UnitedHealth
66
68
64
66
64
68
65
63
72
14.3
9.1
WellPoint
NM
NM
NM
NM
NM
69
66
68
67
-1.5
-2.9
The definitive book on understanding the customer relationship by ACSI founder Claes Fornell.
Learn more