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Scores By Company
Scores By Company
Wachovia Corporation
Base-
line
97
98
99
00
01
02
03
04
05
06
07
08
09
10
Previous
Year
%
Change
First
Year
%
Change
All Others
75
74
73
70
72
74
76
76
77
78
78
80
80
80
0.0
6.7
Banks
74
71
70
68
70
72
74
75
75
75
77
78
75
75
0.0
1.4
Wachovia
72
73
76
78
79
80
79
76
#
N/A
N/A
Bank of America
72
61
62
61
63
68
70
74
72
72
72
72
73
67
-8.2
-6.9
BANK ONE
77
70
68
66
70
66
70
70
#
N/A
N/A
Wells Fargo
71
62
67
65
67
66
69
68
70
67
72
69
72
73
1.4
2.8
Citigroup
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
72
69
69
68
-1.4
-5.6
KeyCorp
NM
65
65
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
N/A
N/A
PNC Financial Services
NM
69
66
NM
67
NM
NM
NM
NM
NM
NM
NM
NM
NM
N/A
N/A
First Chicago NBD
NM
68
#
N/A
N/A
JPMorgan Chase
70
70
72
74
73
68
-6.8
-2.9
NationsBank
75
64
#
N/A
N/A
Norwest
77
70
#
N/A
N/A
Chase Manhattan
NM
69
71
NM
NM
#
N/A
N/A
First Union
76
74
68
68
66
#
N/A
N/A
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