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Scores By Company
Scores By Company
United Airlines (UAL Corporation)
Base-
line
97
98
99
00
01
02
03
04
05
06
07
08
09
10
Previous
Year
%
Change
First
Year
%
Change
Southwest Airlines
78
76
74
72
70
70
74
75
73
74
74
76
79
81
79
-2.5
1.3
Delta Air Lines (Delta)
77
69
65
68
66
61
66
67
67
65
64
59
60
64
62
-3.1
-19.5
Airlines
72
67
65
63
63
61
66
67
66
66
65
63
62
64
66
3.1
-8.3
All Others
NM
70
62
67
63
64
72
74
73
74
74
75
75
77
75
-2.6
7.1
American Airlines
70
62
67
64
63
62
63
67
66
64
62
60
62
60
63
5.0
-10.0
Continental Airlines
67
64
66
64
62
67
68
68
67
70
67
69
62
68
71
4.4
6.0
Northwest Airlines (Delta)
69
64
63
53
62
56
65
64
64
64
61
61
57
57
61
7.0
-11.6
United Airlines
71
68
65
62
62
59
64
63
64
61
63
56
56
56
60
7.1
-15.5
US Airways
72
68
65
61
62
60
63
64
62
57
62
61
54
59
62
5.1
-13.9
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