January 2012

Satisfaction Strengthens for
Federal Government

Citizens are more satisfied with services provided by the U.S. federal government, a positive shift compared with a year ago. While overall satisfaction has not caught up with the private sector, some individual agencies or departments are on par with high-scoring firms in ACSI.
January 2012 results available now >>

Press Release:

Federal Government Gains in Citizen Satisfaction and Narrows Gap to Private Sector.
Read More >>

Commentary:

Citizen Satisfaction With Federal Government Services Rebounds. Read More >>

Coming in February 2012:

Holiday shopping according to consumers, with new scores across the retail sector—from brick-and-mortar stores to e-commerce websites.

ACSI reports scores on a 0 to 100 scale.