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Users Happier With HHS Website
More ACSI survey respondents say they interacted with the Department of Health and Human Services (HHS) in 2016 and their experiences are getting better, including HealthCare.gov.
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National Banks See Large Customer Satisfaction Gains
Big banks are improving their customer experience but regional and community banks remain customer satisfaction leaders.
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Falling Prices Make Daily Purchases More Satisfying
A long streak of food deflation makes consumers happier with nondurable goods as customer satisfaction rises for an array of food, beverage, and household products.
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PCs Rebound as Tablets Improve
Customer satisfaction with personal computers stops a three-year slide as tablets show ACSI gain for first time since 2012.
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Mass-Market Cars Challenge Luxury Brands for Customer Satisfaction
Luxury plates lose their ACSI dominance as mass-market brands approximate the look, handling, and comfort of premium cars.
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The Only National Cross-Industry Measure of Customer Satisfaction
The American Customer Satisfaction Index provides unique customer experience benchmarking capabilities that come from the Index’s one-of-a-kind, cross-industry structure.
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Citizen Satisfaction Rebounds in 2016
Citizen satisfaction with federal government reaches a four-year high after three years of decline.
ACSI FEDERAL GOVERNMENT REPORT 2016 »
New Customer Satisfaction Benchmarks
U.S. Federal Government »
Local Government »
National ACSI Q3 2016 »
Blog Highlights: ACSI Matters
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Health Insurance Megamergers: Customer Satisfaction Outlook
January proves rough on plans for health insurance megamergers as two deals...
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National Banks Improve the Customer Experience
Across the bank industry—from large national banks to small regional and community...
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Health Insurers Doing a Better Job at Basics
The health insurance industry is getting better at meeting policyholder needs as...
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ACSI DiagnosticSM gives companies a powerful tool set for obtaining detailed, actionable insights to improve their customer experience, optimize satisfaction, and maximize results.
ACSI In the News
TIME/Money: AMERICANS ARE ACTUALLY HAPPIER WITH THEIR HEALTH INSURANCE COMPANIES NOW THAN THEY WERE TWO YEARS AGO »
Digital Trends: A NEW RESEARCH REPORT SHOWS CONSUMERS LOVE THEIR PCS DESPITE THE MARKET DOOMSAYERS »
CNET Road Show: WOULD YOU BELIEVE THAT LINCOLNS HAVE THE HIGHEST RATE OF OWNER SATISFACTION? »
NBC News: SOCIAL MEDIA GETS MORE LOVE, BUT FACEBOOK AND TWITTER DON’T GET MORE LIKES »
Motley Fool: THIS IS AMERICA’S LEAST-LIKED FAST-FOOD CHAIN »
CIO: DESPITE IMPROVEMENT, CONSUMERS STILL SAY WIRELESS CARRIERS SUCK »
More ACSI media coverage »