ACSI Introduces Customer Experience Benchmarks
The ACSI's May 2013 report introduces an array of industry-specific measures that encompass key elements of the customer experience. These benchmarks include call center and website satisfaction, service reliability, and factors such as HD picture quality for subscription TV service or battery life for cell phones.
ISPs Fall Flat in Inaugural Results
Aggregate customer satisfaction at the national level continues to climb with gains across the Information sector. Customers are happier with their subscription TV and wireless phone service, but these industries remain at the low end of the Index. ISPs, however, debut at rock bottom.
NCSI-UK Brings ACSI Science to the
United Kingdom
The NCSI-UK is the ACSI’s companion index for the British national economy. Built using ACSI’s proven methodology, NCSI-UK covers top companies in key industries serving U.K. households.
Together, the ACSI and NCSI-UK offer major corporations detailed customer experience benchmarking that spans both U.S. and U.K. consumer markets.
Monthly Results for Stakeholders
The American Customer Satisfaction Index (ACSI) releases customer satisfaction benchmarks monthly to bring stakeholders in-depth coverage of various sectors of the economy throughout the entire calendar year. The Index measures over 230 top companies in 43 industries and more than 100 federal and local government services.
On the Horizon for June 2013
New customer satisfaction benchmarks for airlines, restaurants, hotels, and consumer shipping, plus industry-specific customer experience benchmarks.
Global Leadership
ACSI Founding Partners
Sponsor
E-Business
E-Commerce
E-Government