Hospitals Improve ER Service
Better emergency room service helps boost overall patient satisfaction with hospitals.
ACSI UTILITIES, SHIPPING & HEALTH CARE
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Blog Highlights: ACSI Matters
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Facebook privacy issues: Consumers rank Facebook last among social media sites
Facebook has had a busy couple weeks. Between back-to-back hearings on Capitol Hill last week and...
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Customer satisfaction with hospitals grows as health care sector shifts
One word defines health care right now: consolidation. Pharmacy benefits managers (PBMs) are...
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UPS tops FedEx in customer satisfaction, as Amazon appears on the horizon
Amazon overshadows many industries, as we saw last month in the retail sector. Now, consumer...
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Drug store mergers heat up as retailers defend against the Amazon threat
Among retailers, health and personal care stores were one of the bright spots in our latest Retail...
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ACSI in the News
Digital Trends: FACING FACEBOOK: CONGRESS SHOULD TAKE ACTION TO PROTECT
OUR PRIVACY »
FEDweek: FEDERAL MANAGER’S DAILY REPORT: NEW PROPOSAL OFFERED ON CUSTOMER SERVICE »
Elliott: AIRLINES ARE TRYING TO BE NICE. DID YOU NOTICE? »
Forbes: CHICK-FIL-A’S GROWTH TRAJECTORY FUELED BY DEMAND FOR SIMPLICITY »
Reuters: SLACK TECHNOLOGIES BUILDS ENGINEERING TEAM TO COMBAT OUTAGES »
Quartz: UNITED’S PUBLIC IMAGE CAN’T GET ANY LOWER—BUT WILL IT ACTUALLY LOSE CUSTOMERS? »
The Cheat Sheet: THESE ARE THE MOST LOVED RETAILERS IN AMERICA »
USA TODAY: CUSTOMER SATISFACTION: THESE ARE AMERICA’S BEST-LIKED RETAILERS»
More ACSI media coverage »Blog Highlights
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