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Municipal Utilities Post Large ACSI Gain in 2018
Municipal utilities improve residential customer satisfaction with more reliable service, quicker restoration, and investments in renewable resources.
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U.S. Customer Satisfaction Stalls in Fourth Quarter 2017
Three quarters of flat aggregate customer satisfaction raises questions about the health of the U.S. economy as GDP growth could fall short of goals.
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Supermarkets Surge to Record Customer Satisfaction High
Widespread gains boost supermarkets to an all-time ACSI high, with Publix (86) and Trader Joe’s (85) dominating the rankings.
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Financial Advisors Benefit From Strong 2017 Stock Market
First-time results for financial advisors place the industry among ACSI’s top 10, reflecting the 2017 market's record performance.
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Citizen Satisfaction With Government Rises, Except Among Republicans
Citizens are happier with U.S. federal government services for a second year, although Republicans show waning satisfaction.
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The Only National Cross-Industry Measure of Customer Satisfaction
The American Customer Satisfaction Index provides unique customer experience benchmarking capabilities that come from the Index’s one-of-a-kind, cross-industry structure.
Read More »
Hospitals Improve ER Service
Better emergency room service helps boost overall patient satisfaction with hospitals.
ACSI UTILITIES, SHIPPING & HEALTH CARE
REPORT 2018 »
Cooperative Utilities » Municipal Utilities »
Investor-Owned Utilities » Ambulatory Care »
Hospitals » Consumer Shipping » USPS »
Blog Highlights: ACSI Matters
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Facebook privacy issues: Consumers rank Facebook last among social media sites
Facebook has had a busy couple weeks. Between back-to-back hearings on Capitol Hill last week and...
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Customer satisfaction with hospitals grows as health care sector shifts
One word defines health care right now: consolidation. Pharmacy benefits managers (PBMs) are...
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UPS tops FedEx in customer satisfaction, as Amazon appears on the horizon
Amazon overshadows many industries, as we saw last month in the retail sector. Now, consumer...
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Drug store mergers heat up as retailers defend against the Amazon threat
Among retailers, health and personal care stores were one of the bright spots in our latest Retail...
Over two decades ago, Dr. Claes Fornell changed the conversation about how to measure a company’s long-term stock potential.
Learn more from this short video:
ACSI Unique Benchmarking
The American Customer Satisfaction Index, the nation's only cross-industry measure of customer satisfaction, gives businesses science-based insights across the complete arc of the customer experience.
Read More »ACSI Solutions
ACSI BenchmarkSM is a total CEX measurement and tracking solution, enabling companies to benchmark all aspects of the customer experience with industry peers and best-in-class companies in other industries.
ACSI MonitorSM helps clients put the science of ACSI to work within their own customer or employee-based surveys.
ACSI DiagnosticSM gives companies a powerful tool set for obtaining detailed, actionable insights to improve their customer experience, optimize satisfaction, and maximize results.
ACSI in the News
Digital Trends: FACING FACEBOOK: CONGRESS SHOULD TAKE ACTION TO PROTECT
OUR PRIVACY »
FEDweek: FEDERAL MANAGER’S DAILY REPORT: NEW PROPOSAL OFFERED ON CUSTOMER SERVICE »
Elliott: AIRLINES ARE TRYING TO BE NICE. DID YOU NOTICE? »
Forbes: CHICK-FIL-A’S GROWTH TRAJECTORY FUELED BY DEMAND FOR SIMPLICITY »
Reuters: SLACK TECHNOLOGIES BUILDS ENGINEERING TEAM TO COMBAT OUTAGES »
Quartz: UNITED’S PUBLIC IMAGE CAN’T GET ANY LOWER—BUT WILL IT ACTUALLY LOSE CUSTOMERS? »
The Cheat Sheet: THESE ARE THE MOST LOVED RETAILERS IN AMERICA »
USA TODAY: CUSTOMER SATISFACTION: THESE ARE AMERICA’S BEST-LIKED RETAILERS»
More ACSI media coverage »Blog Highlights
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