April 2013 Results
Customer Satisfaction Hits High Mark for Energy Utilities
Residential customer satisfaction with energy utilities continues to climb, rising to a new record high after seven straight years of gains.
UTILITIES 2013 BENCHMARK RESULTS AVAILABLE NOW »
Press Release:
Record-Breaking Customer Satisfaction Continues for Energy Utilities. Read More »
Commentary:
Residential Buyers Give Utilities Highest ACSI Score on Record. Read More »
NEW: UTILITY OPERATING COMPANY INAUGURAL RESULTS AVAILABLE NOW »
Coming in May 2013:
First-ever ACSI measurement of Internet service providers rounds out coverage of telecommunications services.
The ACSI reports scores on a scale of 0 to 100.
NCSI-UK Brings ACSI Science to the
United Kingdom
The NCSI-UK is the ACSI’s companion index for the British national economy. Built using ACSI’s proven methodology, NCSI-UK covers top companies in key industries serving U.K. households.
Together, the ACSI and NCSI-UK offer major corporations detailed customer experience benchmarking that spans both U.S. and U.K. consumer markets.
Monthly Results for Stakeholders
The American Customer Satisfaction Index (ACSI) releases customer satisfaction benchmarks on a monthly basis to bring stakeholders in-depth coverage of various sectors of the economy throughout the entire calendar year.
The national customer satisfaction benchmark is updated quarterly, factoring in ACSI scores from over 230 companies in 43 industries; 2 local government services; and more than 100 services, programs, and websites of federal government agencies.
Global Leadership
ACSI Founding Partners
Sponsor
E-Business
E-Commerce
E-Government